Privacy Policy

1 Introduction

vidobet ("we," "us," or "our") is committed to protecting the privacy and personal data of all users ("you," "your," or "the Player") who access and use the vidobet Casino platform, including our website at vidobet.xyz and any associated mobile applications or services (collectively, the "Platform").

This Privacy Policy describes the types of personal information we collect, the purposes for which we use it, the circumstances under which we may share it, and the rights you have in relation to your personal data. This Policy applies to all registered players and visitors to the vidobet Platform, including those located in Metro Manila, Cebu, Davao, Quezon City, Makati, and all other areas of the Philippines.

This Privacy Policy should be read alongside our Terms & Conditions, which govern your use of the Platform. By registering an account or using the vidobet Platform in any way, you acknowledge that you have read and understood this Privacy Policy and consent to the collection and processing of your personal data as described herein.

2 Personal Data We Collect

vidobet collects the following categories of personal data from players and visitors:

2.1 Identity & Contact Information

• Full legal name as it appears on your government-issued ID;
• Date of birth (for age verification — players must be 21 years or older);
• Nationality and country of residence;
• Email address and mobile phone number;
• Residential address, including barangay, city/municipality, and province.

2.2 Identity Verification Documents

• Copies of government-issued photo identification (e.g., Philippine passport, SSS ID, PhilSys National ID, driver's license, UMID);
• Proof of address documents (e.g., utility bills, bank statements);
• Selfie or live photo for biometric identity verification where required.

2.3 Financial Information

• GCash or PayMaya account details (mobile number associated with the e-wallet);
• Bank account details for bank transfer transactions (BPI, BDO, Metrobank, UnionBank, Landbank, PNB, Security Bank);
• Debit card details (card number, expiry date — stored in tokenized form only);
• Transaction history, including deposits, withdrawals, and gaming activity.

2.4 Gaming & Behavioral Data

• Game participation history, bet amounts, win/loss records, and session durations;
• Bonus and promotion usage history;
• Responsible gaming tool settings (deposit limits, session limits, self-exclusion status).

2.5 Technical & Device Data

• IP address and approximate geographic location;
• Device type, operating system, and browser information;
• Login timestamps and session activity logs;
• Cookie identifiers and similar tracking technologies (see Section 7).

2.6 Communications Data

• Records of your communications with vidobet's customer support team, including live chat transcripts and email correspondence;
• Survey responses and feedback submitted through the Platform.

3 How We Collect Your Data

vidobet collects personal data through the following means:

• Directly from you: When you register an account, complete KYC verification, make a deposit or withdrawal, contact customer support, or participate in promotions;
• Automatically: Through cookies, web beacons, and similar tracking technologies when you browse or interact with the Platform (see Section 7);
• From third parties: From identity verification service providers, payment processors, fraud prevention services, and regulatory databases where permitted by law;
• From public sources: Publicly available information used for fraud prevention and regulatory compliance purposes.

4 How We Use Your Personal Data

vidobet uses your personal data for the following purposes:

• Account management: To create, maintain, and manage your vidobet player account;
• Identity verification: To verify your age (21+), identity, and eligibility to use the Platform in compliance with Philippine gaming regulations;
• Transaction processing: To process deposits, withdrawals, and other financial transactions securely;
• Service delivery: To provide access to games, promotions, bonuses, and customer support;
• Regulatory compliance: To comply with PAGCOR requirements, anti-money laundering (AML) obligations, and other applicable Philippine laws;
• Fraud prevention & security: To detect, investigate, and prevent fraudulent activity, cheating, and other prohibited conduct;
• Responsible gaming: To monitor gaming behavior and enforce responsible gaming tools, including self-exclusion and deposit limits;
• Communications: To send you account-related notifications, transaction confirmations, and — where you have opted in — promotional communications;
• Platform improvement: To analyze usage patterns and improve the functionality, performance, and user experience of the Platform;
• Legal proceedings: To establish, exercise, or defend legal claims where necessary.

5 Legal Basis for Processing

vidobet processes your personal data on the following legal bases under applicable Philippine data protection law (Republic Act No. 10173, the Data Privacy Act of 2012):

• Contractual necessity: Processing required to perform our contract with you (i.e., to operate your account and deliver gaming services);
• Legal obligation: Processing required to comply with applicable laws and regulations, including PAGCOR licensing requirements and AML obligations;
• Legitimate interests: Processing for fraud prevention, security, and Platform improvement, where our legitimate interests are not overridden by your rights;
• Consent: Processing for marketing communications and non-essential cookies, where you have provided explicit consent. You may withdraw consent at any time without affecting the lawfulness of prior processing.

6 Data Sharing & Disclosure

vidobet may share your personal data with the following categories of recipients, strictly on a need-to-know basis:

• Regulatory authorities: PAGCOR and other Philippine government agencies where required by law or regulation;
• Law enforcement: Philippine law enforcement agencies where required by court order, subpoena, or applicable law;
• Payment processors: GCash, PayMaya, and banking partners for the purpose of processing your financial transactions;
• Identity verification providers: Third-party KYC and AML service providers engaged to verify your identity and screen for financial crime risk;
• Technology service providers: Cloud hosting, cybersecurity, and platform infrastructure providers who process data on our behalf under strict data processing agreements;
• Game software providers: Licensed game developers whose software is integrated into the vidobet Platform, to the extent necessary for game operation and fairness auditing;
• Professional advisors: Legal, accounting, and auditing firms engaged by vidobet, subject to professional confidentiality obligations.

All third parties with whom vidobet shares personal data are required to handle such data in accordance with applicable data protection laws and vidobet's data processing standards.

7 Cookies & Tracking Technologies

vidobet uses cookies and similar tracking technologies to enhance your experience on the Platform, maintain session security, and analyze usage patterns. The following types of cookies are used:

• Essential cookies: Required for the Platform to function correctly, including session management, login authentication, and security features. These cannot be disabled without affecting Platform functionality;
• Functional cookies: Remember your preferences (e.g., language settings, game preferences) to personalize your experience;
• Analytics cookies: Collect anonymized data about how players use the Platform to help us improve performance and user experience;
• Marketing cookies: Used to deliver relevant promotional content to you on the Platform, based on your gaming activity and preferences. These are only set with your consent.

You can manage your cookie preferences through your browser settings. Please note that disabling certain cookies may affect the functionality of the vidobet Platform. For essential cookies, no opt-out is available as they are strictly necessary for the Platform to operate securely.

8 Data Retention

vidobet retains your personal data for as long as necessary to fulfill the purposes for which it was collected, including satisfying legal, regulatory, accounting, and reporting obligations. The following general retention periods apply:

• Account data: Retained for the duration of your account and for a minimum of five (5) years following account closure, in compliance with Philippine AML regulations;
• Transaction records: Retained for a minimum of five (5) years from the date of the transaction, as required by applicable financial regulations;
• KYC documents: Retained for a minimum of five (5) years following the end of the business relationship, or longer if required by law;
• Customer support communications: Retained for up to three (3) years from the date of the interaction;
• Technical and device data: Retained for up to twelve (12) months from collection, unless required for longer periods for security or fraud investigation purposes.

When personal data is no longer required for any lawful purpose, vidobet will securely delete or anonymize it in accordance with our internal data disposal procedures.

9 Data Security

vidobet implements a comprehensive set of technical and organizational security measures to protect your personal data against unauthorized access, disclosure, alteration, or destruction. These measures include:

• SSL/TLS encryption: All data transmitted between your device and the vidobet Platform is encrypted using industry-standard SSL/TLS protocols;
• Data encryption at rest: Sensitive personal and financial data stored on vidobet's servers is encrypted using AES-256 encryption;
• Access controls: Access to personal data is restricted to authorized vidobet personnel on a strict need-to-know basis, enforced through role-based access controls;
• Two-factor authentication: Available for player accounts to provide an additional layer of login security;
• Regular security audits: vidobet conducts periodic security assessments and penetration testing to identify and remediate vulnerabilities;
• Incident response: vidobet maintains a data breach response plan and will notify affected players and relevant authorities in the event of a significant data breach, in accordance with the requirements of the Data Privacy Act of 2012.

10 Your Data Protection Rights

Under the Data Privacy Act of 2012 (Republic Act No. 10173) and its implementing rules, you have the following rights in relation to your personal data held by vidobet:

• Right to be informed: The right to be informed about how your personal data is collected and processed, as set out in this Privacy Policy;
• Right of access: The right to request a copy of the personal data vidobet holds about you and information about how it is being used;
• Right to rectification: The right to request correction of inaccurate or incomplete personal data;
• Right to erasure: The right to request deletion of your personal data where it is no longer necessary for the purposes for which it was collected, subject to our legal retention obligations;
• Right to object: The right to object to the processing of your personal data for direct marketing purposes or where processing is based on legitimate interests;
• Right to data portability: The right to receive your personal data in a structured, commonly used format and to transmit it to another data controller where technically feasible;
• Right to lodge a complaint: The right to lodge a complaint with the National Privacy Commission (NPC) of the Philippines if you believe your data protection rights have been violated.

To exercise any of these rights, please contact vidobet's Data Protection Officer using the contact details provided in Section 14. We will respond to all verified requests within thirty (30) days. In complex cases, we may extend this period by a further thirty (30) days, in which case we will notify you of the extension and the reason for it.

11 Children's Privacy & Age Restriction

vidobet employs age verification procedures during the registration process and at subsequent points as required to prevent underage access to the Platform. If vidobet becomes aware that personal data has been collected from an individual under the age of 21 without appropriate parental or guardian consent, we will take immediate steps to delete such data and close the associated account.

If you are a parent or guardian and believe that your child has registered on the vidobet Platform, please contact our support team immediately at the contact details provided in Section 14 so that we can investigate and take appropriate action.

12 Third-Party Services & Links

The vidobet Platform may integrate third-party services, including payment gateways, game software providers, and analytics tools. These third parties operate under their own privacy policies and data handling practices. vidobet is not responsible for the privacy practices of third-party service providers, though we require all such providers to maintain data protection standards consistent with applicable Philippine law through contractual data processing agreements.

vidobet does not include links to external third-party websites on the Platform. All content and services accessible through vidobet.xyz are operated by or on behalf of vidobet. If you navigate away from the Platform through any means, vidobet's Privacy Policy no longer applies to data collected by those external sites.

13 Changes to This Privacy Policy

vidobet reserves the right to update or amend this Privacy Policy at any time to reflect changes in our data processing practices, applicable laws, or regulatory requirements. When material changes are made, we will notify registered players via email or through a prominent notice on the Platform prior to the changes taking effect.

The date of the most recent revision is always displayed at the top of this page. We encourage you to review this Privacy Policy periodically to stay informed about how vidobet protects your personal data. Your continued use of the Platform after any amendment constitutes your acceptance of the updated Privacy Policy.

14 Contact Us & Data Protection Officer

If you have any questions, concerns, or requests regarding this Privacy Policy or the handling of your personal data, please contact vidobet's Data Protection Officer:

You also have the right to lodge a complaint with the National Privacy Commission (NPC) of the Philippines if you believe that vidobet has not handled your personal data in accordance with the Data Privacy Act of 2012. Information about the NPC and its complaint procedures is publicly available through official Philippine government channels.